Contact support

Contact Thora#

Email support@thora.vn or visit thora.vn.

Include useful details#

• Your business or provider name and account role.
• Whether you use Mobile or Web, your device, and the app version shown in About.
• The affected order, QR location, or job reference.
• What you tried, what happened, and the exact error message.
• A screenshot with private customer and financial information hidden.

While waiting#

Keep the affected reference and avoid repeating a payment confirmation or creating duplicate orders while its status is uncertain.