Order problems
Check filters, status, active sessions, and payment conditions.
Order not visible
Open Orders, check the selected status filter, and search by the order number. Verify the correct business and location.
Action unavailable
Refresh the order and review its current status. The service location flow, active time session, account permissions, or payment requirement can affect available actions.
New orders blocked
Ask the owner to check selling status. Existing orders can still be completed and paid when new sales are paused.
Still need help?
Contact support@thora.vn with the order number, platform, app version, and exact error. Avoid creating a duplicate while the original order's state is uncertain.
Was this article helpful?
Your choice is saved on this device only.