Buy Usage Credits and pay Thora

Before you start#

This bank transfer guide applies when your Thora top-up order offers VietQR and a VND amount. If you cannot use the displayed option from your country, contact support before purchasing; another payment method is not established by these instructions.

Open your usage credit balance using the business that needs credits. Keep access to your banking app so you can complete the transfer.

Create a top-up order#

1. Under Add quota, choose a suggested quantity or enter a custom credit quantity. This number is the quantity of credits, not an amount in VND.
2. Review the estimated amount calculated from the current credit product price.
3. Select Create Request and confirm the request.
4. In the top-up order details, check the order number, credit quantity, and payable amount. If you have a promotion code, apply it here and review the updated total before paying.

Use the price and final payable amount shown for the order. A saved request by itself does not add purchased credits.

Pay Thora by bank transfer#

1. Open the payment panel from the top-up order. If it is closed, use the payment action shown on that order.
2. Use the order's VietQR in your banking app, or use the bank transfer details displayed in the payment panel.
3. Check the receiving bank, account number, account name, and amount. Preserve the displayed transfer content, which identifies the top-up order.
4. Complete the transfer in your banking app and keep its transaction reference.
5. Return to the same top-up order, select I've paid, and confirm only after completing the transfer.

Wait for payment verification#

I've paid submits your payment for review; it does not mean Thora has verified the transfer. The order moves to a pending payment state. Thora reviews the received amount and adds the corresponding credits after approval.

Reopen the top-up order to check its payment status and payment history, then reopen your balance to check the credits received. A partially paid order may show only the credits corresponding to the amount approved so far. If the displayed remainder is unexpected, contact support before sending another transfer.

Request a VAT invoice when available#

If the top-up order offers VAT request, open it and complete the requested billing information. Follow the availability and status shown on that order; an invoice request is separate from bank transfer verification.

If payment or credits do not appear#

1. Reopen the existing top-up order and check its number, payable amount, payment status, and payment history.
2. Compare its receiving account and transfer content with the bank transaction. If the transfer succeeded, keep using that order while it is reviewed.
3. If the QR cannot load, or the transfer has been rejected, is pending, or has not produced the expected credits, contact support.
4. Include the business name, top-up order number, transfer amount, transaction reference, transfer time, and the message shown in Thora Go. Redact unrelated bank details from any screenshot.

For deductions and payment records, see Usage and purchase history. For missing credits or other questions, see Questions and troubleshooting.